I thought Craigen's Garage would be more reputable than some of the various shade tree mechanics around since they are a Napa Car Care garage and also honor AAA. I have been there a few times and each time the woman in the office is quite rude and has a very bad attitude, along with being smart-mouthed with everybody. She gives a very bad impression of the entire business. I went in to get an inspection sticker and she refused to put one on the car unless I paid her an extra $5 for a window tint sticker. I told her the car came from the dealer with the window tint and there is a label under the tint saying that it complies with laws in several states, including MS. She said that label didn't mean anything. I told her it has never been a problem before and I have had the car several years. Also, the car is a Toyota Prius - definitely a car. She had the nerve to ask me if it was an SUV. I guess she thought I was so stupid to think a sticker for an SUV costs more. I don't know what the problem was there. You would think she would at least know the differences in the kinds of cars they work on. Regardless, I will now be taking my vehicles anywhere else because of the attitude and the fact that I know she was trying to cheat me out of a few more dollars. Napa and AAA really need to know about this place and I think I will notify them. I am sure they would not want to be associated with a business that cheats their customers.
Thank you for your feedback. We truly value our customers concerns and want to make sure you're a 100% satisfied when you walk out our doors. Please know we review all customers comments. Please contact us directly for any questions you may have and know we're happy to discuss this with you.
- Craigen's Garage LLC